Eye Tracking for Lufthansa Systems Flight Operations Control

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How Lufthansa Systems uses SMI Remote Eye Tracking to enhance its NetLine/Ops ++ solution for flight operation control.

Challenge

One of the operators many duties in flight operations control is to keep an eye out for alerts and make a judgement call accordingly. This decision could be the difference between the airline losing, or not losing tens of thousands of dollars.

An aircraft forced to divert to a different airport, for example, means missed connections, crewing issues and perhaps an expensive, passenger-less re-positioning flight the next day. But long before the operator makes that judgement call, he or she has to see the alert. And that’s where SMI eye tracking comes in.

Solution

SMI’s screen-based remote eye tracking provides vital information as to whether an alert has been seen in good time and if not, it can trigger a supplementary notification such as noise or vibration on the wrist via wearable technology.

SMI Eye Tracking

SMI’s eye tracking is widely used in screen-based workplaces; the product of more 25 years’ development and experience and of working with industries and academics globally. SMI’s remote eye trackers ensure highest robustness and accuracy of the eye tracking data, while the user is free to move the head in front of the screen.

Benefit

Longer term, the accumulated eye tracking data will help improve the effectiveness of next generation operations control systems. SMI is working with Lufthansa Systems to make eye tracking an integral part of the future of flight operations control.

Lufthansa Systems industry-leading package is NetLine/Ops ++ – used by 31 of Lufthansa Systems 69 customer airlines worldwide. Lufthansa Systems sees in eye tracking a logical innovation, given how busy airline operations have become.

Background

In the world of flight operations control, unseen on-screen alerts are a costly and ever-present risk. ‘Flight ops’ is the job of managing aircraft movements on behalf of an airline; be they on the ground or in the air. It involves watching extremely detailed screens, on which alerts are displayed that warn of potential disruptions. These warnings cover bad weather, air traffic control issues and pending missed connections.

Benefit

Longer term, the accumulated eye tracking data will help improve the effectiveness of next generation operations control systems. SMI is working with Lufthansa Systems to make eye tracking an integral part of the future of flight operations control.

Lufthansa Systems industry-leading package is NetLine/Ops ++ – used by 31 of Lufthansa Systems 69 customer airlines worldwide. Lufthansa Systems sees in eye tracking a logical innovation, given how busy airline operations have become.

Customer institution Lufthansa Systems
Customer name Daniel Stecher
Customer website https://www.lhsystems.de/