Support Request

We would like to help you in getting the full potential and best performance from your SMI system. If you would like us to assist you in using or setting up your system, please complete the following support request form. You can help us accelerate the processing of your request by providing your SMI Eye Tracking System serial number that is located on the side, back or bottom of your eye tracking workstation or laptop.

Describe your Request Please describe your request and provide serial number if available.

Message *

Serial No.

Contact Data Please complete all fields. (* indicated fields are mandatory)

Ms. Mr. *

Title

First name *

Last name *

Company/University *

Phone *

E-mail *

Country *

Customer Comments

Alexander Maier, PhD, Unit on Cognitive Neurophysiology and Imaging, NIH, Bethesda

"...now everything is working again and to our complete satisfaction. Thanks again for a really outstanding customer support..."

Lucas Stephane, EURISCO/Airbus, Toulouse

"...thank you for such a rapid and complete response! Very good service..."

Prof. Frank Heidmann, PhD, Dept. of Design, University of Applied Sciences, Potsdam

"...we know SMI as very customer-focussed - providing professional and prompt support, which is especially appreciated when working with demanding setups..."

Italo Profeti, Dept. of Psychology, University of Tromsø

"... I'm starting now testing my first subjects on the machine that works perfectly thanks to your online support..."