For us at SMI, quality has a holistic meaning. It means value quality to our customers, the quality of work life to our colleagues, and the quality of processes to our partners and suppliers.
We at SMI endeavor to research, develop, manufacture, distribute and service products that not only satisfy the needs of our customers, but also offer new image processing technologies and imaging solutions.
We strive to increase our sales and market shares across all major product categories and geographic regions so as to deliver healthy financial results. With success: SMI's financial performance is rated as "investment grade" by various financial institutions.
We recognize the integral nature of the regulatory framework to our business systems. We comply with the highest level of regulatory and statutory requirements in each market where we are active.
However, we consider quality to be more than mere conformance to product specifications and thus continually seek to improve all aspects of our business processes and quality management systems. This is why SMI and all its processes are ISO 9001:2000 certified.
As many of our products involve the human eye, safety is a topic of special importance to us, and in this area we are at the forefront of knowledge and developments.
Finally, we at SMI are committed to a continuous improvement in the way we work. This involves observing processes and systems governing our business and adapting as necessary to increase their effectiveness and efficiency. Our business ethics are solidly based upon mutual trust and integrity.
Every member of the SMI team is responsible and accountable for ensuring that their objectives are aligned with this policy.
